Refund Policy

Because our products are made to order through a print-on-demand process, we have specific return conditions outlined below.

Returns

We accept returns only in the following cases:

  • The product arrives damaged

  • The product is defective

  • The product is incorrect (wrong item, size, or design)

To be eligible for a return, you must contact us within 30 days of delivery and provide clear photo evidence of the issue.

Non-Returnable Items

We do not accept returns or refunds for:

  • Buyer’s remorse

  • Incorrect size selection

  • Color variation due to screen differences

  • Orders not collected or refused by the customer

  • Normal wear and tear

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the item is confirmed to be defective or incorrect.

  • Original shipping fees are non-refundable.

Return Address

Returns are processed through our fulfillment partner Gelato.
The return address will be provided after your return request has been approved.

Please do not send items back without contacting us first.

Refunds

  • Once the returned item is received and inspected, approved refunds will be issued to the original payment method.

  • Refund processing times may vary depending on your payment provider.

Exchanges

We do not offer direct exchanges.
If eligible, a refund will be issued and a new order can be placed.

Contact Us

If you have any questions about shipping or returns, please contact us at:
📧 avqimm@gmail.com